Job Specifications 

Specific duties and responsibilities will entail:- 

a.    Ensuring continuity of computer system services for computer users by providing the technical expertise;

b.     supervising the installation of computer software products, modify/repair hardware and resolve technical problems;

c.    Participating in the testing of new technology;

d.    Verifying change requests and specifications and recommending appropriate action;

e.    Installing computer hardware operating systems and applications/systems;

f.     Configuring computer hardware operating systems and applications/systems;

g.    Participating in testing and evaluation of new technologies;

h.    Assessing the risks associated with ICT changes;

i.     Updating central e-records of assets of MCDAs;

j.     Monitoring and maintaining computer systems/applications and networks of MCDAs including emails, websites and database systems;

k.    Troubleshooting hardware, software and network faults;

l.      Participating in preparing documents, manuals and reports;

m.   Advising ICT Users on specifications and quality of ICT resources such as including printers, computers and other accessories;

n.    Logging, analyzing and resolving minor incidents and customer queries;

o.    Receiving and referring complex ICT issues to appropriate offices; and

p.    Preparing regular reports on ICT queries and responses from end users.

Personal Specifications 

For appointment to this grade, an officer must have: 

             i.        At least five(5) years relevant work experience in Public Service or Private Sector;

            ii.        Bachelors degree in Computer Science, Computer Engineering or any other equivalent qualification from a recognized institution;

          iii.        Masters degree in any of the following:- Computer Science, Information Technology, Network Administration, Software engineering or related field

           iv.        Professional Diploma/Certificate in the related field;

            v.        Certificate in Management Course lasting not less than four (4) weeks from recognized institution;

           vi.        Met provisions of Chapter Six of the Constitution; and

         vii.        Shown merit and ability as reflected in work performance and results. 

( c) Competencies and Skills 

             i.                Management experience in leading and developing an ICT support tea

            ii.                Analytical skills; able to evaluate information and situations and take sound decisions

          iii.                Project management skills and ability to prioritise

           iv.                Excellent organisational and analytical skills

            v.                Proven leadership skills

           vi.                Strong Customer and Stakeholders orientation